At 9ufun, your privacy matters. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold as a player on our platform.
9ufun ("we," "us," or "our") operates the online gaming platform accessible at 9ufun.run. We are committed to protecting the personal information of every player who registers and uses our platform. This Privacy Policy has been prepared in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations issued by the National Privacy Commission (NPC).
This Privacy Policy applies to all personal data collected through the 9ufun website, mobile-optimised platform, customer support channels, and any other service we operate. By creating a 9ufun account or using any part of our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
This Privacy Policy should be read together with our Terms & Conditions. Both documents form part of the agreement between you and 9ufun.
1.1 9ufun is the Philippines' trusted online casino and sports betting platform, serving players across Metro Manila, Cebu, Davao, Quezon City, Makati, and all other regions of the country. We take the privacy and security of your personal information seriously, and we are committed to handling your data with transparency, integrity, and care.
1.2 This Privacy Policy sets out in clear terms: what categories of personal data 9ufun collects from you; the purposes for which that data is processed; the legal bases on which we rely to process your data; how long we retain your data; with whom we may share your data; and the rights you have in relation to your personal data under Philippine law.
1.3 If you have any questions about this Privacy Policy or how 9ufun handles your personal data, please contact our Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.
2.1 For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, 9ufun is the personal information controller in respect of the personal data collected through the 9ufun platform.
2.2 As personal information controller, 9ufun determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable Philippine data privacy laws and regulations.
2.3 9ufun has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data privacy laws. Contact details for the DPO are set out in Section 14.
3.1 9ufun collects the following categories of personal data from players and prospective players:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, government-issued ID number (passport, SSS, UMID, PhilSys) | Registration & KYC verification |
| Contact Data | Philippine mobile number, email address, residential address | Registration & account updates |
| Financial Data | GCash number, PayMaya account, BDO/BPI/Metrobank/UnionBank account details, transaction history | Deposits, withdrawals & KYC |
| Gaming Data | Game history, bet amounts, win/loss records, session duration, bonus usage | During platform use |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Automatically on access |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | When you contact support |
| Responsible Gaming Data | Deposit limits set, self-exclusion requests, cooling-off periods, problem gambling indicators | When tools are activated |
3.2 9ufun does not intentionally collect sensitive personal information as defined under the Data Privacy Act (such as health data, religious beliefs, or political affiliations) unless specifically required for responsible gaming assessments or as mandated by applicable law.
4.1 9ufun collects personal data through the following means:
5.1 9ufun processes your personal data for the following purposes:
9ufun will never sell your personal data to third parties for their own marketing purposes. Your data is used solely to operate and improve the 9ufun platform and to comply with our legal obligations.
6.1 Under the Data Privacy Act of 2012, 9ufun processes your personal data on the following legal bases:
7.1 9ufun does not sell, rent, or trade your personal data. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:
7.2 All third-party service providers who process personal data on behalf of 9ufun are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with 9ufun's instructions and applicable Philippine data privacy law.
7.3 In the event of a merger, acquisition, or sale of all or part of 9ufun's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer in advance.
8.1 9ufun uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the 9ufun website. We use the following categories of cookies:
8.2 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 9ufun platform. Strictly necessary and security cookies cannot be disabled as they are essential to platform operation and player protection.
9ufun does not use third-party advertising cookies or share cookie data with advertising networks. We do not serve targeted advertisements based on your browsing behaviour outside of the 9ufun platform.
9.1 9ufun retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & identity data | 5 years after account closure | AML regulatory requirement |
| Financial transaction records | 5 years from transaction date | AML / tax compliance |
| KYC verification documents | 5 years after account closure | Regulatory obligation |
| Gaming history | 3 years from last activity | Dispute resolution / compliance |
| Customer support records | 2 years from last interaction | Legitimate interest |
| Marketing consent records | Until consent withdrawn + 1 year | Legal compliance |
| Technical / log data | 12 months | Security & fraud prevention |
9.2 Upon expiry of the applicable retention period, 9ufun will securely delete or anonymise your personal data in accordance with our data disposal procedures.
10.1 9ufun implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 9ufun will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.
10.3 While 9ufun takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying 9ufun immediately if you suspect any unauthorised access to your account.
11.1 Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 9ufun. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.
You have the right to request a copy of the personal data 9ufun holds about you and information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You have the right to object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
11.2 9ufun will respond to all data privacy rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified accordingly. There is no fee for exercising your rights, except where requests are manifestly unfounded or excessive.
11.3 If you are not satisfied with how 9ufun has handled your personal data or responded to your rights request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
12.1 The 9ufun platform is strictly intended for persons aged 21 years and above. 9ufun does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted during the registration process and may be repeated at any time through our KYC procedures.
12.2 If 9ufun becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 9ufun platform, please contact our support team immediately via live chat.
21+ Only. Online casino and sports betting services on 9ufun are strictly for adults aged 21 and above, consistent with Philippine gaming regulations. Please keep your account credentials secure to prevent access by minors.
13.1 9ufun reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. The most current version of this Privacy Policy will always be available on the 9ufun platform.
13.2 Where changes to this Privacy Policy are material, 9ufun will notify registered players by email or in-platform notification prior to the changes taking effect. Your continued use of the platform following notification of changes constitutes your acceptance of the updated Privacy Policy.
13.3 We encourage you to review this Privacy Policy periodically to stay informed about how 9ufun protects your personal data.
14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 9ufun, please contact our Data Protection Officer through the following channels:
14.2 When submitting a data privacy rights request, please provide your full name, registered email address or mobile number, and a clear description of your request. This will help us process your request efficiently and within the required timeframe.
14.3 For complaints regarding 9ufun's data privacy practices that have not been resolved to your satisfaction, you may contact the National Privacy Commission of the Philippines directly.
Six commitments that define how we handle your personal data every single day.
All data transmitted between your device and 9ufun is protected by SSL/TLS encryption. Your login credentials, financial details, and personal information are never sent in plain text.
9ufun's data practices are fully aligned with the Philippine Data Privacy Act of 2012. We have a registered Data Protection Officer and follow NPC guidelines on data collection, retention, and breach notification.
Your personal information is never sold, rented, or traded to third-party advertisers or data brokers. Data sharing is limited strictly to service providers who help us operate the platform.
Filipino players have full rights under RA 10173 – access, rectification, erasure, portability, and the right to object. Submit a request anytime via live chat or email and we'll respond within 30 days.
We don't hold your data indefinitely. Retention periods are defined by regulatory requirements and legitimate business need. Data is securely deleted or anonymised once the retention period expires.
In the unlikely event of a data breach, 9ufun will notify the NPC within 72 hours and inform affected players promptly – fully in line with our obligations under the Data Privacy Act.
Your privacy is protected every step of the way. Join thousands of Filipino players who trust 9ufun for slots, live casino, bingo, and sports betting – all secured by Philippine data privacy law.
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